My Confidence Cup Runneth Over

The AC repair boy is here (finally). He speaks with a heavy (Russian?) accent.

Him: So, what is wrong?
Me: It does not blow cold air, and when I came to look (gesture toward the furnace/blower portion in the garage) it was dripping water all over the place. I’ve used a fan to dry it but you see the entire enclosure has water damage marks.
Him: So, what is the problem?
Me: Umm…?
Him: What is the problem? Is the problem that it is not cold, or is the problem that it is leaking?
Me: They are BOTH problems. I need my house to be cold, and the garage should not be flooded.
Him: Hmm…

Tags Customer Service