Oh, give me a small break, please.

I want to interact with Netflix about something. It is about something simple, and I think they would most likely be able to help me if I can just point out the problem. After all, if they help me they will get more of my money than if they don’t help me.

So, I went to their website to try to click on the correct series of links to get to a form page to send them a message. I fail and fail and fail. All I can find is the fricken phone number.

I search through my old email contact with them to find their email address, but it no longer works as an inbox address for them.

I search online for the posting of an email address, and I find a few places mentioning that they did away with email support about a year ago.

INTERNET BASED COMPANY

*headdesk*

An internet based company should offer some damn internet based customer service. Yes, there are a bunch of people out that who prefer the phone. Bully for them. I am not opposed to them offering a phone number. I think a 24 hour line staffed by real humans beings is a good offering, but it should not be the only offering. This person thinks the change was a big customer service bonus, and I completely disagree.

So, here I am with a problem I’d like to have solved. If they solved it they would make a little more money. Now, I am annoyed, my problem will not be solved, and that money will never be theirs. There is no way I am going to waste my time on hold and deal with somebody by phone when this would be so easy to handle by email, but they won’t give me that opportunity.

Tags Customer Service