Ways to thrill a first time customer – Not

I placed a first time order with a company (a fairly high end company at that) for a total of 26 items. Today it arrived. The ‘quantity shipped’ on my packing slip shows all of the items listed and marked as shipped, nothing is marked on back order. How many items are missing? 7 That is a lot. That happens to be more than a quarter of them. How much did that bother me? So much that I called. I... read more

Another Day, Another Annoyance

Last week on Wednesday the 14th I ordered something at around 10 AM. I upgraded the shipping to next morning shipping. The place I was ordering from is 60 miles away from my house. Even shipping ground should have gotten it here overnight with no problem, but they also claimed that any order before 2 PM would ship same day if you paid for the upgrade, whereas ground orders would go out within 2 business... read more

Useful Things

MSN displays local gas prices. They are not the only site that does it, but I do find the ones that get updates from the gas stations to be more reliable than the user reported sites. Unfortunately they do not cover the membership gas stations (like Costco, at least not in my area). I still find them very useful. When it comes to shopping, I prefer to shop online. When you go to shop at a store, there are... read more

reply from Costco

Thank you for your email to Costco Wholesale. Legacy items are PRE-new policy. Members who purchased prior to the new policy are grandfathered in, so the new limits do not affect them. The revised policy only applies to purchases after the policy change date. Thank you, Costco Wholesale Corporation read more

Costco’s New Return Policy

We guarantee your satisfaction on every product we sell, with a full refund. Exceptions: Televisions, computers, cameras, camcorders, iPOD / MP3 players and cellular phones must be returned within 90 days of purchase for a refund. Now, I did not use Costco’s return policy as a way to get free upgrades. However the policy was part of the reason I shopped at Costco. It was not about cheap prices. The... read more

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