It really irritates me when I go through the effort to look up the phone number for a specific location of a government office, rather than using the main number, but calling that supposedly targeted phone number just connects me back into the main switchboard.
I just spent time wandering through a phone tree, waiting on hold, talking to somebody and they determined, lo and behold, that I needed to ask somebody at the… wait for it… SPECIFIC LOCATION. They then transferred my call to the front desk of the office I was trying to reach. There, they answered immediately, I had no phone tree and no hold time. The man who answered the phone was polite and informative and I got all the information I needed, in less time than it took me to get through the phone tree of the main switchboard.
*heavy sigh*
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